Privacy Policy

At Realscore (“Company”), maintaining your trust and confidence is a high priority. That’s why we want you to understand how we protect your privacy when we collect and use information about you, and the measures we take to safeguard that information. We also want you to understand the benefits of your relationship with us, including valuable offers you may receive through the mail, by telephone, or by various digital channels such as email, text, etc.

 

Realscore’s Confidentiality Commitment to You

Realscore totally respects the confidentiality of your business plans and is fully committed to protecting your plans, our conversations, and the data that you provide for us to use to help you. In addition, if you desire to have an NDA in place, please let us know.

 

Our Commitment to Online Privacy

We respect your privacy and are committed to protecting it. This notice describes how we accomplish that.

We are committed to maintaining the security of our customers’ personal information.  To ensure such information is used only in the manner we have described in this policy, we have instituted the following safeguards:

Employees and consultants are required to copy with our established privacy policies, which exist to protect the confidentiality of customer information. Any employee or consultant who violates our privacy policies will be subject to a disciplinary process.

Employees and consultants access the information only on a business need-to-know basis.

We maintain physical, electronic, and procedural safeguards that comply with federal regulations to guard the personal information about you that we collect.  Such safeguards include locked files, user authentication, encryption, and other technology.

We do not sell customer information.

We do not allow those who are doing business on our behalf to use customer information for their own marketing purposes.

We contractually require any person or organization providing products or services on our behalf to protect Realscore customer information.

 

Information We Collect

As part of providing you with our products and services, we may obtain data (“Customer Information”) about you, including but not limited to:

  • Information we receive directly from you (such as name, address, date of birth, email address, and login information) on applications, surveys, newsletters, alerts, online registrations, or other forms.
  • Transactional information about your REALSCORE membership, including emergency roadside service, insurance, travel, financial, and car care transactions.
  • Information from vendors, partners, and other third parties about products and services you have purchased and/or used.
  • Marketing and demographic information including information that may indicate your purchase preferences.
  • Statistical and analytical information about the pages you access while visiting our website, such as pages visited, the number of searches performed, and keyword searches.

When you visit our Website, Realscore automatically receives and records information from your computer or browser, including your IP address, cookie information, software and hardware attributes, and the page(s) you request.  Customer Information is also obtained when you request services offered through the Website, when you sign up for our newsletters, or when you visit webpages on the Website or on websites of partners or affiliates of the Company, all of which are voluntary.  The Company does not seek sensitive personal information from visitors to the Website, and to safeguard your own sensitive personal information, please do not provide any sensitive personal information, and limit the amount of all other information that you provide through the Website to the greatest extent possible.

Realscore strives to maintain accurate, complete, and relevant personal information for the purposes identified in this Notice. Individuals are responsible for providing Realscore with accurate and complete information, and for contacting Realscore as soon as possible when correction of such information is required.

 

Use of Customer Information

Realscore may use your Customer Information for the following purposes:  (i) to market products and services to you; (ii) to contact you; (iii) to conduct product and service research and development, risk control, data analysis, or other internal business purposes; (iv) to track the effectiveness of our marketing campaigns;  (v) to provide anonymous reporting for internal and external clients, business partners and affiliates of the Company; (vi) to gauge the level of traffic, speed, and overall performance of the Website; (vii) to customize advertising and content on the Website to personalize your browsing experience; (viii) to fulfill the demand for services and content on the Website; and (ix) to improve quality and content on the Website and your overall the experience while using the Website.

 

Disclosures to Service Your Account

In order to process transactions related, to conduct research and analysis, and to deliver your services, it is often necessary for us to disclose Customer Information to companies that work with us. We may also provide certain Customer Information to companies that perform services in connection with customer services, or that perform other business operations or services, including marketing services on our behalf.

Realscore may also share your Customer Information under the following circumstances: (i) to respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims; (ii) to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of the Terms of Use, or as otherwise required by law; (iii) to enforce its policies, respond to claims that a listing or content violates the rights of others, or protect anyone’s rights, property or safety; (iv) to transfer Customer Information about you if Realscore is acquired by or merged with another company, or if Realscore forms a division or affiliate and transfers the ownership and operation of the Website. We will notify you through the contact preferences made by you or by posting a notice on the Website before Customer Information about you is transferred and becomes subject to different privacy terms.

Offers for REALSCORE Products and Services
We work with other companies that perform services on our behalf to develop and make offers to you for products and services of Realscore based on Customer Information.

Offers for Products and Services of Other Companies
We work with other companies to provide our customers with special offers for various products and services. We may disclose Customer Information about you to them.

 

Our Website

If you choose to visit our website, please view our online Terms of Use for specific information regarding the use of the site.

Acceptance of Privacy Notice
By your use of our Website or by clicking accept on the initial page that you accessed, you consent to the terms of this Notice, and you expressly consent to the Realscore’s collection, storage, use, and disclosure of your Customer Information that you may provide as described in this Notice or the Website Terms of Use. Please Read This Notice Carefully. If you do not agree to the terms of this Notice, please discontinue use of the website immediately.

Cookies
Realscore uses cookies and other web technologies to help personalize your online experience. Cookies are files stored on your computer’s hard drive that maintain information about your name, passwords, preferences, and browsing history, among others.  Realscore cookies are uniquely assigned to you and can only be read by our web server. Cookies are also used to maintain your logged-in status between pages of the site and are essential for accessing member-exclusive information. If you employ a “do not track” mechanism on your browser, please be advised that the Website does not respond to “do not track” requests or similar signatures that users may employ. We let other companies that show advertisements on some of our webpages set and access cookies on your computer.  Such other companies’ use of their cookies is subject to their own privacy policies, not those in this Notice.  We may use web beacons to access cookies inside and outside of the Website and in connection with our services and content.  You may set your browser to reject cookies.  Rejecting cookies, however, could have a negative impact on your experience at the Website.

Links within or to our Website
Our site may contain links to other websites operated by third parties, some of which may display our logos or other trademarks. A third-party website can be identified by the fact that it does not display a REALSCORE URL.  Third-party websites may also have information identifying a third party as the host of the website.  Please be aware that Realscore is not responsible for, and cannot control the privacy practices of, third-party websites, even if they display our logos or other trademarks. We encourage you to read the privacy policies of these other websites, as they may differ from ours.

 

Information Security

Realscore takes the security of Customer Information very seriously. All Realscore associates are required to participate in ongoing information security and privacy training.

All Realscore associates, subsidiaries, and partners must have a valid business requirement as part of an official job function in order to access Customer Information.

In addition, we maintain physical, electronic, and procedural security measures to safeguard Customer Information.

In order for a Realscore partner to access customer personal information or data, Realscore requires third-party vendor agreements regarding the security and privacy of our customers’ personal information.  Realscore conducts a review of each third-party vendor to ensure security and privacy standards are maintained, and that all personal information is controlled by the third party.

Please understand, however, that third parties may unlawfully intercept or access transmissions or private communications, and other users may abuse or misuse your Customer Information that they unlawfully collect from the Website. Therefore, although we work hard to protect your privacy, and we maintain reasonable physical and technical safeguards, we cannot promise, and you should not expect that your Customer Information or private communications will always remain private and secure.

 

Former Customers

If you or we decide to terminate your customer relationship with us, we will continue to treat and safeguard your Customer Information as described in this Notice.

 

Children

We are committed to protecting the privacy of children. Realscore does not intentionally collect information specific to individuals under eighteen (18) years of age.  Any individual under the age of thirteen (13) must have the consent of a parent or guardian prior to accessing our Website. Inasmuch as the Company cannot control a child’s access to the Website, the Company encourages parents to utilize Web filtering technology to help you supervise your child’s use of our site and the Internet in general. If a child under the age of 13 has provided us with personal information online, we ask that a parent or guardian please contact us.  Please visit the FTC’s website at www.ftc.gov for tips on protecting children’s privacy online.

 

Opting Out

If you prefer we not disclose Customer Information about you to third parties, you may direct us not to make those disclosures (other than disclosures permitted or required by law) by sending your request to Privacy Compliance Officer, Realscore, 90 Fern Hill Drive, Granville, Ohio, 43023, or by sending an email to contact@realscore.com.

If you do not wish to receive periodic mailings or phone calls from us, please let us know by writing to Privacy Compliance Officer, Realscore, 90 Fern Hill Drive, Granville, Ohio, 43023, or by sending an email to contact@realscore.com. Please provide us with your exact name and address and membership number if available.

If you do not wish to receive emails from Realscore, you can unsubscribe by clicking the unsubscribe link included in the footer of our emails, or by sending an email to contact@realscore.com indicating your preference to opt-out. We will process your request within 10 business days.

Your request will be processed immediately, but for mailings and other non-email contact it may take up to 8 weeks for contact to be suppressed due to programs already in progress.

When communicating with you about your account, information about other products and services may still be included in those communications.

Note that unsubscribing to emails may restrict Realscore’s ability to service your account.

 

Amendments to this Privacy Notice

We reserve the right to amend this Notice at any time by posting the amended terms on the Website.  All amended terms automatically take effect when posted and are binding without further notice to users.  The effective date of this Notice is located at the end of the Notice. We encourage you to periodically review this notice so that you are aware of any changes.

 

Other Inquiries

Regarding your personal information, please write to Privacy Compliance Officer, Realscore, 90 Fern Hill Drive, Granville, Ohio, 43023, or send an email to contact@realscore.com. Please provide us with your exact name and address and login if available.

Effective Date: September 2, 2020

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Copyright © 2020 Realscore, LLC. All Rights Reserved.

| Privacy Policy | Website Terms of Use |

Realscore, LLC
90 Fern Hill Drive, Granville, Ohio, 43023
(740) 566-5156

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